Welcome to Hong Kong Yuexin Co., Limited, your premier online destination for high-quality footwear. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully. If you do not agree with any part of these terms, please refrain from using our services.
1. Refund Policy
At Hong Kong Yuexin Co., Limited, we strive to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, we offer a 14-day no-questions-asked refund policy under the following conditions:
14-Day No-Reason Return Window: You may request a refund within 14 days of receiving your order.
Item Condition Requirements: The shoes must be unused, in their original packaging, and accompanied by all accessories (e.g., tags, boxes, dust bags).
Return Shipping Responsibility: Customers are responsible for return shipping costs unless the return is due to a defect or shipping error on our part.
Refund Processing Time
Standard Refunds (Non-PayPal): Refunds will be processed within 14 business days after we receive and inspect the returned item.
PayPal Refunds: Due to PayPal’s processing policies, refunds may take at least 14 days, and in some regions, up to 30 days (as required by local laws).
Exceptions to Refund Policy
Final Sale Items: Certain discounted or promotional items may be marked as “Final Sale” and are non-refundable.
Customized or Special Orders: Shoes made to specific requests (e.g., custom sizes, colors, materials) are non-returnable.
Damaged or Worn Items: We cannot accept returns for shoes that show signs of wear or damage caused by customer misuse.
2. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Hong Kong Special Administrative Region (SAR). Any disputes arising from or related to your purchase will be subject to the exclusive jurisdiction of the courts in Hong Kong.
By using our website, you agree to submit to the jurisdiction of Hong Kong courts for any legal proceedings.
3. Additional Terms & Conditions
Order Acceptance & Fulfillment
We reserve the right to refuse or cancel any order due to pricing errors, stock availability, or suspected fraud.
Orders are processed and shipped within 3-5 business days (unless otherwise specified).
Pricing & Payment
All prices are listed in US Dollars (USD) and include applicable taxes (unless stated otherwise).
We accept PayPal, credit/debit cards, and other secure payment methods.
Shipping & Delivery
Shipping times and fees vary by location. Please refer to our Shipping Policy for details.
We are not liable for delays caused by shipping carriers or unforeseen circumstances (e.g., natural disasters, customs delays).
Product Information
We make every effort to display product colors and features as accurately as possible. However, actual colors may vary due to monitor settings.
Product specifications are subject to change without prior notice.
Intellectual Property
All content on this website, including logos, designs, text, and images, is the property of Hong Kong Yuexin Co., Limited and protected by intellectual property laws.
Account Security
You are responsible for maintaining the confidentiality of your account information and password.
You agree to accept responsibility for all activities that occur under your account.
4. Limitation of Liability
Hong Kong Yuexin Co., Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our products or services.
5. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website.
6. Contact Us
If you have any questions or concerns about our Terms of Service, please contact us at:
Email: [email protected]
Phone: 852 31881370
Address: FLAT 1019B, 10/F, LIVEN HOUSE, NO.61-63 KING YIP STREET, KWUN TONG, HONG KONG
Thank you for choosing Hong Kong Yuexin Co., Limited. We appreciate your business and are committed to providing you with exceptional service.